When sending a parcel to Kenya, you need a courier company that has the experience and expertise you can trust. We make the entire process easy for you.
Create an account to get your U.S. shipping address.
Shop at any U.S. stores and ship to your new U.S. address and provide us with your tracking information.
After receiving your invoice, make the required payment.
We then dispatch your parcel from the USA to Kenya and deliver it to your destination within 7 to 15 business (working) days.
Click on the button below to get your personalized U.S. address. Start shopping on websites such as Amazon.com and ship to your personalized U.S. address now.
We charge $15/Kg based on the higher of the actual or volumetric weight of the package.
Volumetric Weight is calculated as
Length X Width X Height
divided by 366.
366
Because the actual weight is higher than the volumetric weight, the cost of shipping this package is
In the scenario below the package volumetric weight is higher than the actual weight.
Volumetric Weight is calculated as
Length X Width X Height
divided by 366.
366
Because the volumetric weight is higher than the actual weight, the cost of shipping this package is
We will send you an invoice for your Parcel before we ship your order. Full payment is required before we can ship your order. Once payment is received and your parcel will be shipped, you can expect it to arrive in 7 to 15 Business (working) days.
We always go above and beyond to package your parcel as efficiently as possible. We reserve the right to package goods as we see fit. We are required to adhere to certain packaging protocols. While we strive to efficiently consolidate all items within your order, we are not always able to throw all items in your parcel into one box especially if this is in contravention of packaging guidelines provided to us by the airlines. We recycle and reuse boxes to keep your costs down and to stay as environmentally conscious as possible. If your parcel arrives at our U.S. warehouse in a torn or damaged box, we will automatically use a different box for shipping.
Our Parcel to Kenya service only provides complimentary insurance on $100 of the value of your shipment. If your shipment has a value greater than $100, kindly email us at customercare@savostore.com to request additional insurance. The cost of insurance is 5% of the value of your shipment, with a minimum insurance charge of $30 (3,000 KES). This protects your shipment from loss while on transit. Kindly note that we do NOT provide any shipment protection coverage for items in our prohibited items list, fragile parcel made of glass, ceramics, porcelain, earthenware or stoneware. We also do NOT provide any shipment protection coverage for liquids (including fragrances and lotions) or any parcel that may leak or melt on transit.
There are certain items we are unable to ship due to various regulations. Click here to view a full list of prohibited items that we do not ship. If you aren't sure whether we can ship a particular item, please email us before shipping it to our U.S. Address. In the event that an item has to be returned or sent to a different location, we can do this for you at your cost.
We work with FedEx to process return packages, which they will usually pick up from our warehouse and deliver to the desired location. We will arrange all of this on your behalf. If you wish to arrange your own shipping method or if you get a return label from the seller, kindly note that we do not do drop-offs to any shipping companies, courier drop-off points or any locations in the US. The courier company must pick up the item from our US warehouse. We are open Monday to Friday 9am to 5pm.
Kindly note that any fragile parcel made of glass, ceramics, porcelain, earthenware or stoneware are shipped at your own risk. This also applies to parcel with liquids or any parcel that may leak or melt on transit. The are differences in what is prohibited under our Buy & Ship service and our Shipping Only service. There are certain prohibited items we can ship using our Buy & Ship service based on certain conditions. If you have any questions about this, please feel free to email us.
We are able to ship to Kenya products classified as dangerous goods such as: perfume, cologne, body mists, aftershave, some products in aerosol cans such as shaving cream and body spray. We ship these products once a month on the last Wednesday of every month. They must be brand new and factory sealed (never used or opened). Note that we cannot ship perfumes that are counterfeit or of questionable quality. We recommend purchasing perfumes from well-known reputable stores. If you have any questions or you need guidance when buying perfumes, kindly email us at customercare@savostore.com.
In accordance with airline and industry regulations, perfumes will be packaged separately from other products. There is no minimum or maximum quantity requirements.
We reserve the right to refuse to ship products whose authenticity we cannot easily verify. Due to cabin pressurization while on transit, kindly note that we do NOT provide any shipment protection coverage for any liquids including perfume.