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Frequently Asked Questions
1. Will electronics from the United States work in Kenya?

Most electronic goods manufactured today are MULTI - VOLTAGE. This means that they can work anywhere in the world. While North America operates on 110/125 Volt Alternating Current (AC), majority of the world operates on 220/240 VAC. Majority of the electronics manufactured today will automatically switch between the North American voltage regime and the Kenyan voltage regime. If you wish to purchase a U.S. appliance that only accepts 110/125 VAC, a converter will be necessary. This will simply convert the voltage input accepted by the appliance to 240 VAC. Converters are readily available in Kenya at low prices.

2. How long will it be before I receive my order?

We ship goods from our U.S. Office every Wednesday and deliver them to Nairobi the following week on Friday. Every quote you receive from Savo Store will indicated the estimated time of arrival of an order. If you need to have your order delivered urgently, that can be arranged by requesting expedited shipping. Click on Contact Us to inform us about an urgent shipment. Be sure to include your order number for faster processing. As a reminder, please note that it is important to order goods for special events such as Weddings and Birthdays well ahead of time. This is true with any logistics agent because delays sometimes do occur as a result of uncontrollable circumstances such as bad weather, increased volumes (e.g. around the holidays) or inefficiencies at the port of entry.

3. How will I know that my order has arrived in Kenya?

As soon as your order arrives in Kenya, you will receive an e-mail from Savo Store informing you of the arrival of your order. A customer care representative from our local office will also contact you to schedule a pick up or a delivery.

4. How will I receive my order?

A customer care representative from our local office in Nairobi will contact you to schedule a pick up or a delivery. Deliveries will be done at an extra cost. All orders destined to a location outside Nairobi will be shipped via courier service to your destination at an extra cost. We are able to ship to Mombasa, Nakuru, Kisumu, Eldoret, Nyeri, Meru, and many other towns and cities in Kenya. For any questions regarding pick up and delivery, please click on Contact Us above to contact our customer care department. Be sure to include your order ID number in the e-mail if you have one.

5. If I used Savo Store’s U.S. Address when placing an order online, how will I know when savostore receives the ordered item?

We will send you an e-mail notification informing you that we have received your order and that we will be forwarding it to you in Kenya shortly.

6. Will cellular phones from the US work in Kenya?

Yes. Any unlocked GSM phones will work in Kenya. If you are searching for a phone on a U.S. website, be sure to search for an UNLOCKED or FACTORY UNLOCKED phone. Websites such as eBay, Amazon and Best Buy have specific categories for GSM unlocked phones. If you wish to purchase an Apple iPad, ensure that it is from AT&T and NOT Verizon Wireless. AT&T iPads are programmed to work on GSM networks such as Safaricom.

7. Is Savo Store discreet about the products that its users order?

Absolutely. We will never share information about your orders - either personal or business related - with anyone. If you are a business wishing to buy proprietary products to set you apart in the market, we will never share information regarding your purchase with anyone. All products purchased for personal use will also be kept discreet and delivery will be done at your convenience and comfort.

8. Can Savo Store facilitate the process of returning an ordered product to a merchant?

Yes. Savo Store will return products it has ordered for its customers back to the seller in certain circumstances. Goods ordered by another entity rather than Savo Store will be returned at a fee per item.

 
 
         
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