FAQ
Frequently Ask Questions
Global Air Freight ServiceInstant freight rate estimates for ocean, air and trucking (LTL/FTL) shipments.

Yes. If we receive multiple packages for you from different vendors, we will consolidate them as much as possible in order to reduce your shipping costs. 

We do charge a Service fee if you choose to use our Buy and Ship service. The service fee helps us operate the Buy and Ship service and also helps us provide insurance coverage against all loss or damage during transportation or storage in our warehouses. All buy and ship orders are fully insured. There is no service fee charged for any of our Shipping Only services.

Most electronic goods manufactured today are MULTI - VOLTAGE. This means that they can work anywhere in the world. While North America operates on 110/125 Volt Alternating Current (AC), majority of the world operates on 220/240 VAC. Majority of the electronics manufactured today will automatically switch between the North American voltage regime and the Kenyan voltage regime. If you wish to purchase a U.S. appliance that only accepts 110/125 VAC, a converter will be necessary. This will simply convert the voltage input accepted by the appliance to 240 VAC. Converters are readily available in Kenya at low prices.

After your goods arrive at our U.S. address, they'll be shipped out with the next shipment scheduled for departure to Kenya. We ship goods from our U.S. Office every Wednesday and deliver them to Nairobi 7 to 15 business days later (excluding weekends). As a reminder, please note that it is important to order time sensitive goods or goods for special events such as Weddings and Birthdays well ahead of time. This is true with any logistics agent because delays sometimes do occur as a result of uncontrollable circumstances such as bad weather, increased volumes (e.g. around the holidays) or inefficiencies at the port of entry.

As soon as your order arrives in Kenya, you will receive an e-mail from Savo Store informing you of the arrival of your order. A customer care representative from our local office will also contact you to schedule a pick up or a delivery.

A customer care representative from our local office in Nairobi will contact you to schedule a pick up or a delivery. Deliveries will be done at an extra cost. All orders destined to a location outside Nairobi will be shipped via courier service to your destination at an extra cost. We are able to ship to Mombasa, Nakuru, Kisumu, Eldoret, Nyeri, Meru, and many other towns and cities in Kenya. For any questions regarding pick up and delivery, please click on Contact Us above to contact our customer care department. Be sure to include your order ID number in the e-mail if you have one.

We will send you an e-mail notification informing you that we have received your order and that we will be forwarding it to you in Kenya shortly.

Yes. Any unlocked GSM phones will work in Kenya. If you are searching for a phone on a U.S. website, be sure to search for an UNLOCKED or FACTORY UNLOCKED phone. Websites such as eBay, Amazon and Best Buy have specific categories for GSM unlocked phones. If you wish to purchase an Apple iPad, ensure that it is from AT&T and NOT Verizon Wireless. AT&T iPads are programmed to work on GSM networks such as Safaricom.

Absolutely. We will never share information about your orders - either personal or business related - with anyone. If you are a business wishing to buy proprietary products to set you apart in the market, we will never share information regarding your purchase with anyone. All products purchased for personal use will also be kept discreet and delivery will be done at your convenience and comfort.

Please refer to our Return Policy.