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Return Policy
Return Policy
Savo Store does not bear any expertise in any particular product category or any specific products. As a logistics company, we simply faciliate the purchase of specific goods from the specified sellers of your choice, and then ship the goods to your chosen destination. It is therefore your responsibility to rigorously vet any sellers you wish to purchase goods from, and to ensure that you only provide us with links of sellers who are authorized dealers of the products you wish to purchase.
Buy and Ship Order Return Policy
Wrong Item Delivered
If you receive an item that is different from what you ordered (i.e. different brand, make, model, SKU number, size), we will gladly accept the item back. We will offer you a refund, store credit, or an exchange of the item. In order for us to accept a return, all items have to be unused, unworn, unwashed and undamaged. In order for us to accept a return the product seal should not be broken except for products that cannot be differentiated visually based on information provided on the product packaging.
Correct Item Delivered
If the item delivered was the exact item ordered (i.e. correct brand, make, model, SKU number), and is functioning appropriately, we are unable to accept returns.
Returning products to the USA to exercise a warranty or for repair
Savo Store does not have a Kenya to USA shipping service. Therefore we can only do returns to the USA at your cost, using a major international courier company such as Aramex, DHL or Fedex. Savo Store will then cover the cost ( up to 10 KGs only) of returning the product back to Kenya.
Used or Refurbished Items
Due to the risks associated with purchasing used or refurbished items, we do not accept returns for used or refurbished items under any circumstances.
eBay sellers
Due to the risks associated with purchasing goods from eBay sellers, we do not accept returns for such purchases under any circumstances.
Unauthorized dealers
Due to the risks associated with purchasing goods from eBay sellers, we do not accept returns for such purchases under any circumstances.
Shipping Only Order Return Policy:
We do not accept returns for any Shipping Only orders. Because we do not have a Kenya to USA shipping service, we do not facilitate returns for Shipping Only orders.
If you have any questions about our return policy, email us at customercare@savostore.com.