We will be migrating all users to a new website and order processing system on August 30th, 2018
Have you shipped goods to our US Address? Click here to give us your Tracking Information and delivery details >>
  Home Reliable, Secure Shopping & Shipping Service
Next Shipment - August 22nd, 2018
Facebook Twitter Instagram
How it Works Shopping Guide Get a quote How to Pay Use Our U.S. Address Prohibited Items Testimonials FAQs For Business
img img
Return Policy


Savo Store does not bear any expertise in any particular product category or any specific products. As a logistics company, we simply faciliate the purchase of specific goods from the specified sellers of your choice, and then ship the goods to your chosen destination. It is therefore your responsibility to rigorously vet any sellers you wish to purchase goods from, and to ensure that you only provide us with links of sellers who are authorized dealers of the products you wish to purchase.



Buy and Ship Order Return Policy:

Wrong Item Delivered - If you receive an item that is different from what you ordered (i.e. different brand, make, model, SKU number, size), we will gladly accept the item back. We will offer you a refund, store credit, or an exchange of the item. In order for us to accept a return, all items have to be unused, unworn, unwashed and undamaged. In order for us to accept a return the product seal should not be broken except for products that cannot be differentiated visually based on information provided on the product packaging.

Correct Item Delivered - If the item delivered was the exact item ordered (i.e. correct brand, make, model, SKU number), and is functioning appropriately, we are unable to accept returns. 

Returning products to the USA to exercise a warranty or for repair - Savo Store does not have a Kenya to USA shipping service. Therefore we can only do returns to the USA at your cost, using a major international courier company such as Aramex, DHL or Fedex. Savo Store will then cover the cost ( up to 10 KGs only) of returning the product back to Kenya. 

 Used or Refurbished Items - Due to the risks associated with purchasing used or refurbished items, we do not accept returns for used or refurbished items under any circumstances.

eBay sellers -  Due to the risks associated with purchasing goods from eBay sellers, we do not accept returns for such purchases under any circumstances. 


Unauthorized dealers - Due to the risks associated with purchasing goods from unauthorized dealers, we do not accept returns for such purchases under any circumstances.



Shipping Only Order Return Policy:

We do not accept returns for any Shipping Only orders. Because we do not have a Kenya to USA shipping service, we do not facilitate returns for Shipping Only orders.


If you have any questions about our return policy, email us at customercare@savostore.com.

  Sign Up for our Newsletter :
SavoStore BBB Business Review © Copyright 2018 Savostore.com. All rights reserved.
Designated trademarks and brands are the property of their respective owners.