Ship Date and Invoicing
Your goods depart our U.S. warehouse every Wednesday and arrive at your destination within 7 to 15 business Days. The cut off for delivery to our warehouse is Tuesday at 11 AM. You can expect an invoice for the shipping cost on the actual ship date i.e Wednesday, or two days before or after the ship date depending on our weekly volume. You will need to log in to your Savo Store account to view your invoice. Please note that we cannot ship your goods nor can we send you an invoice if you have not entered your tracking information into our Shipping Only Tool.
This service is provided at a cost of $15/KG based on actual or volumetric weight - whichever is higher. We recommend using our shipping cost calculator above in order to determine your precise shipping cost in advance. The minimum charge is $15.
Insurance: The cost of $15/KG includes complimentary insurance against loss of a value of upto $100 only. We offer additional insurance at a cost of $50 for every $1,000 of value you'd like to insure.
Our Shipping Only Tool
What is our Shipping Only Tool? We use this tool to collect tracking information from you about packages that are currently on transit to our U.S. warehouse. This tracking information (in the form of tracking numbers) is from delivery companies such as Fedex, UPS, USPS and DHL. We use these tracking numbers to automatically send you confirmation emails once your packages arrive at our U.S. Address.
We also use your Shipping Only Tool entries to determine if you would like your packages consolidated and shipped together, or shipped separately.
You are also prompted to provide us with the contact information of the recepient of the package when providing us with your tracking numbers.
Using our Shipping Only Tool is required when using any of our Shipping Only services. Any pacakges not entered into our Shipping Only Tool will be shipped and invoiced separately. You should provide us with your tracking information before your packages arrive at our US warehouse. Click here
to view our Shipping Only Tool.
There are certain items we are unable to ship due to various regulations. Click here
to view a full list of prohibited items. If you aren't sure whether we can ship a particular item, please email us before shipping it to our U.S. Address. In the event that an item has to be returned or sent to a different location, we can do this for you at your cost. We work with FedEx to process return packages, which they will usually pick up from our warehouse and deliver to the desired location. We will arrange all of this on your behalf. If you wish to arrange your own shipping method or if you get a return label from the seller, kindly note that we do not do drop-offs to any shipping companies, courier drop-off points or any locations in the US. The courier company must pick up the item from our US warehouse. We are open Monday to Friday 9am to 5pm.
Why use this service?
This service is perfect for you if you prefer the control of shopping for yourself online at your own time and convenience. If you see something on your favourite online store, simply purchase it and use our U.S. Address at checkout. After we receive your goods at our U.S. address, we'll ship them out on the very next Wednesday. You can expect to receive them 7 to 15 Business days later.
Are you in the Diaspora?
This service is excellent for you if you are based in the US and would like to ship goods to friends and family in Kenya, or to a business in Kenya. Simply ship the goods to our U.S. address, and we will forward them to the recepient in Kenya within 7 to 15 Business Days.
Our Shipping Only - Air service only provides complimentary insurance on $100 of the value of your shipment. If your shipment has a value greater than $100, kindly email us at firstname.lastname@example.org
to request additional insurance. The cost of insurance is 5% of the value of your shipment, with a minimum insurance charge of $30. This protects your shipment from loss while on transit. Please note that the insurance charges MUST be paid before your goods depart the US in order for the insurance to be deemed active.