5. How does Savo Store bill for its Buy and Ship service?
Using our Buy and Ship service, we can buy goods for you from the USA and deliver them to you. Below are the charges you will see in your Buy and Ship invoice:Cost of Item(s): This is the total cost of the item(s) you want to purchase. It is paid directly to the seller of the item you wish to purchase.Total Service Cost: This is a fee paid to Savo Store for handling and facilitating this service. It is charged at 18% of the Cost of Item(s). This fee also covers full insurance coverage for your order while on transit from our US office to our Nairobi office.Total Shipping Cost: This is the total transportation cost of your order from our US office to our Nairobi office. The amount quoted as the Total Shipping Cost is final unless otherwise stated. VAT (16%): All sales of goods in Kenya are subject to VAT at a rate of 16%. VAT is calculated as a percentage of the Total Service Cost + Total Shipping Cost charged by Savo Store.US Domestic Shipping: This is a line item that may be present in your invoice, IF the seller of the item you wish to purchase charges a domestic shipping fee within the US to ship the item to our US warehouse. Order Total: This is the total of all the line items above. It is the total amount payable for your order. For orders with a value of 100,000 KES or more, you can pay 50% when placing the order and the final 50% when the order arrives in Kenya. The best way to determine your total cost is to request a quote with us. Click here to request a quote for an order you'd like to place with us.
7. How long will it be before I receive my order?
After your goods arrive at our U.S. address, they'll be shipped out with the next shipment scheduled for departure to Kenya. We ship goods from our U.S. Office every Wednesday and deliver them to Nairobi 7 to 15 business days later (excluding weekends). As a reminder, please note that it is important to order time sensitive goods or goods for special events such as Weddings and Birthdays well ahead of time. This is true with any logistics agent because delays sometimes do occur as a result of uncontrollable circumstances such as bad weather, increased volumes (e.g. around the holidays) or inefficiencies at the port of entry.
9. How will I receive my order?
A customer care representative from our local office in Nairobi will contact you to schedule a pick up or a delivery. Deliveries will be done at an extra cost. All orders destined to a location outside Nairobi will be shipped via courier service to your destination at an extra cost. We are able to ship to Mombasa, Nakuru, Kisumu, Eldoret, Nyeri, Meru, and many other towns and cities in Kenya. For any questions regarding pick up and delivery, please click on Contact Us above to contact our customer care department. Be sure to include your order ID number in the e-mail if you have one.
